9.19.2014

What a Pleasant Surprise

Me: Good morning. May I please speak with patron?

Patron: This is she.

Me: Hello. This is Regina Renee from the public library. You returned a book with $ inside. It appears you were using it as a bookmark. I am just giving you a call so that you can come pick up your money.

Patron: No. I make it a practice to leave $ inside books when I return them to the library. It is an act of kindness for the next borrower. Even if they don't like the book, they received a little treat.

Me: That is an act of kindness. Have a nice day. Thank you for using the library.

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